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:: Customer Relationship Management (CRM) Application and Data Administrator
| Contract: Permanent - Full Time |
| Location: Killorglin, Co. Kerry |
With over 150 employees worldwide, FEXCO Merchant Services is a global leader in the provision of Dynamic Currency Conversion (DCC), credit card transactions processing, multi-currency pricing, global treasury solutions, gift and pre-paid spending solutions, bureau de change, and consumer tax solutions. We currently provide our solutions to over 30,000 merchants globally in conjunction with over 25 acquiring banks.
Job Purpose: The role of the CRM Administrator is to drive the implementation and usage of Oracle's CRM tool within the FEXCO Merchant Services business division. In addition the CRM administrator will oversee and maintain the application, provide day-to-day support for end users and be responsible for administering change control process. The CRM Administrator will also compile and deliver reports from CRM to the management team on a weekly/monthly basis.
Main Duties & Responsibilities:
Monitor and implement the access levels of all individual users to ensure security of the information, in accordance with FMS policy
Responsibility for the ongoing development of CRM functionality with each of the various business areas within FMS
Data Quality Assurance: Monitoring the data within CRM to ensure integrity, accuracy and consistency of data across a global implementation. Actively managing the quality and usage metrics with Management and end users
Act as proxy customer representing change requests to development team with regards to modifications, reports etc.
In addition to day-to-day user support and system maintenance, the CRM Administrator is expected to drive user adoption and ROI
Stay current with latest CRM features that could benefit the organisation
Document training, procedures & user manuals. Also ensure that these documents are updated as regularly as required and shared with the business
Deliver end user training to FMS personnel worldwide
Competencies:
Experience in Oracle CRM or similar applications is extremely desirable
Proficient in Microsoft applications, Word, Excel, PowerPoint etc
Strong communication and interpersonal skills are essential in order to train and coach multiple business areas
Excellent organisational skills
Self motivated, flexible and have the ability to take on a problem, make decisions and implement solutions
Demonstrated ability to work on own initiative
Flexibility to travel on occasion in support of the implementation
Availability to work outside of local business hours may be necessary from time to time in support of a global implementation
Previous exposure to project management will be advantageous
Please respond, demonstrating how your competencies match the key requirements of this job, by submitting a current CV to lcorcoran@fexco.com or to Lorraine Corcoran, Group HR Business Partner, Iveragh Road, Killorglin, Co Kerry. Closing date is Friday 19th March 2010. FEXCO is an equal opportunities employer.
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